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How-to Guides

  Looking for a specific topic? Search Guides [2].

Account Access

CU Identity Manager is CU's identity management application for account management and user provisioning. See the CU Identity Manager page [3] for more information on requesting or approving access and detailed user guides.

Artificial intelligence Tools Guidance

CU Office of Information Security has created a Guidance for AI Tool Use [4] for all CU System Administration employees. 

Calendar

  • Check the availability of a conference room in Outlook [5]
  • Create a meeting in Outlook 2016 on MacOS [6]
  • Using and configuring Outlook Web App [7]

Computer Help

  • Clear cookies and cache [8]
  • Connect to a remote computer in Windows [9]
  • Connect to a remote computer in MacOS [10]

Email

Email on your phone

iPhone native mail app:

  • Remove email from the native mail app for iPhone [11]

iPhone Outlook app

  • Add email through the Outlook app for iPhone [12]

Android Outlook app

  • Add email through the Outlook app for Android [13]

Email on your computer

  • Configure Office 365 Outlook on macOS [14]
  • Use and configure the Outlook Web App [7]

Office Phones

  • Microsoft Teams Phone User Guide [15]
  • Teams Phone Day One Guide [16]

    Cisco Jabber resources
  • Install, login, and use Cisco Jabber softphone [17]
  • Configure and use Cisco voicemail [18] 

Office 365

General

  • Log in to Office 365 [19]
  • How to log into Outlook 2016 once migrated to Office 365 [20]
  • Microsoft OneDrive quick start guide [21]

Microsoft Teams

  • Microsoft Teams Quick Start Guide [22]
  • How to Install Microsoft Teams on an Android Device [23]
  • How to Sign Into Microsoft Teams on macOS and Basic Functions [24]
  • How to Sign Into Microsoft Teams on Windows and Basic Functions [25]

OneDrive

  • How to Log into OneDrive on PC [26]
  • How to Log into OneDrive on Mac [27]
  • How to Sync Files and Folders from OneDrive on PC [28]
  • How to Sync Files and Folders from OneDrive on Mac [29]
  • How to Copy Files to OneDrive on PC [30]
  • How to Copy Files to OneDrive on Mac [31]
  • How to Restore Files and Folders from OneDrive on PC [32]
  • How to Restore Files and Folders from OneDrive on Mac [33]
  • How to Restore Previous File Versions from OneDrive on PC [34]
  • How to Restore Previous File Versions from OneDrive on Mac [35]

Password Reset

  • How to reset your CU System account password [36]

Contact the UIS Service Desk at 303-860-4357 (HELP) if you still need assistance in resetting your password.

VPN

  • Access Cisco AnyConnect VPN through Multi-Factor Authentication [37]
  • Enroll in Duo for VPN [38]
  • Configure Cisco AnyConnect on Android [39]
  • Configure Cisco AnyConnect VPN for iOS [40]

Wireless

  • Troubleshoot Your Home Internet Connection [41]
  • Connect to CUSYS Guest Wireless  [42]
  • Connect to CU System Wireless for iPhone or iPad [43]

Zoom

  • Integrate Zoom with an Outlook Calendar [44]
  • More Zoom guides and videos [45]
  • Zoom Tips and Tricks for hosting a successful meeting [46]
  • How to use Zoom Whiteboard [47]
  • Request or purchase a Zoom license [48]

 

Have a suggestion for a new guide? Let us know [49]!

Help us make our resources better! Let us know how helpful our guides our with the guide feedback form [50]. 

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UIS Service Desk: How to

Source URL:https://www.cu.edu/service-desk/how-to

Links
[1] https://www.cu.edu/service-desk/how-to [2] https://www.cu.edu/docs?text&dept=168850 [3] https://www.cu.edu/oim [4] https://www.cu.edu/service-desk/how-guides/guidance-artificial-intelligence-tools-use [5] https://www.cu.edu/docs/email-and-calendar-how-book-conference-room-outlook [6] https://www.cu.edu/docs/email-and-calendar-create-meeting-outlook-2016-macos [7] https://www.cu.edu/docs/email-and-calendar-using-and-configuring-outlook-web-app [8] https://www.cu.edu/docs/computer-help-clear-cookies-and-cache-browser [9] https://www.cu.edu/docs/computer-help-connect-remote-computer [10] https://www.cu.edu/docs/computer-help-connect-remote-computer-macos [11] https://www.cu.edu/docs/email-and-calendar-how-remove-office-365-email-ios-native-mail-app [12] https://www.cu.edu/docs/email-and-calendar-how-add-office-365-email-ios-microsoft-outlook-application [13] https://www.cu.edu/docs/email-and-calendar-how-add-cu-account-android-outlook-application [14] https://www.cu.edu/docs/email-and-calendar-configuring-and-installing-outlook-ios [15] https://www.cu.edu/docs/teams-phone-user-guide [16] https://www.cu.edu/docs/teams-phone-day-one-guide [17] https://www.cu.edu/docs/phones-how-install-login-and-use-cisco-jabber-softphone [18] https://www.cu.edu/docs/phones-how-configure-and-use-cisco-voicemail [19] https://www.cu.edu/docs/office-365-sign-office-365 [20] https://www.cu.edu/docs/email-and-calendar-how-log-outlook-2016-once-migrated-office-365 [21] https://www.cu.edu/docs/microsoft-onedrive-quick-start-guide [22] https://www.cu.edu/docs/microsoft-teams-quick-start-guide [23] https://www.cu.edu/docs/email-and-calendar-how-install-microsoft-teams-android-device [24] https://www.cu.edu/docs/email-and-calendar-how-sign-microsoft-teams-mac-ios-basic-functions [25] https://www.cu.edu/docs/how-guide-how-sign-microsoft-teams-windows-basic-functions [26] https://www.cu.edu/docs/how-login-onedrive-using-pc [27] https://www.cu.edu/docs/how-login-onedrive-using-mac [28] https://www.cu.edu/docs/how-sync-files-and-folders-onedrive-pc [29] https://www.cu.edu/docs/how-sync-files-and-folders-onedrive-mac [30] https://www.cu.edu/docs/how-copy-files-over-onedrive-pc [31] https://www.cu.edu/docs/how-copy-files-over-onedrive-mac [32] https://www.cu.edu/docs/how-restore-files-and-folders-onedrive-pc [33] https://www.cu.edu/docs/how-restore-files-and-folders-onedrive-mac [34] https://www.cu.edu/docs/how-restore-previous-file-versions-onedrive-pc [35] https://www.cu.edu/docs/how-restore-previous-file-versions-onedrive-mac [36] https://www.cu.edu/docs/how-reset-your-cu-system-account-password [37] https://www.cu.edu/docs/how-guide-accessing-cisco-anyconnect-vpn [38] https://www.cu.edu/docs/duo-vpn [39] https://www.cu.edu/docs/how-guide-configuring-cisco-anyconnect-vpn-android [40] https://www.cu.edu/docs/vpn-configuring-cisco-anyconnect-vpn-ios [41] https://www.cu.edu/docs/wireless-how-troubleshoot-home-internet-connection [42] https://www.cu.edu/docs/wireless-connect-cusys-guest-wireless [43] https://www.cu.edu/docs/wireless-connecting-cusystem-wifi-ios [44] https://www.cu.edu/docs/computer-help-integrate-zoom-outlook-calendar [45] http://zoom.us/resources [46] https://www.cu.edu/docs/how-guide-zoom-tips-and-tricks [47] https://support.zoom.us/hc/en-us/articles/205677665-Sharing-a-whiteboard [48] https://www.cu.edu/docs/how-guide-requesting-and-purchasing-zoom-license [49] mailto:uiscommunications@cu.edu?subject=How%20To%20Guide%20Suggestion [50] https://www.cu.edu/service-desk/forms/service-desk-guide-feedback