Published on University of Colorado (https://www.cu.edu)

Home > Someone not receiving Marketing Cloud messages

Someone not receiving Marketing Cloud messages [1]

February 14, 2019 by Melanie Jones [2]

Often when a Contact is not receiving emails, there are several logical reasons why, including actions taken by constituents themselves. If you are investigating why a Contact is not receiving communications, review the steps below to troubleshoot. 

DETAILED STEPS [3]
VISUAL 1-PAGER [4]

Related Wikis

  • Marketing Cloud Permissions [5]
  • Unable to Send Email via Marketing Cloud [6]
Display Title: 
Someone not receiving Marketing Cloud messages
Send email when Published: 
No

Source URL: https://www.cu.edu/blog/ecomm-wiki/someone-not-receiving-marketing-cloud-messages

Links
[1] https://www.cu.edu/blog/ecomm-wiki/someone-not-receiving-marketing-cloud-messages
[2] https://www.cu.edu/blog/ecomm-wiki/author/39
[3] https://docs.google.com/document/d/1TjawISIC40KAQp4IgNdJju6OoQ090M60vABuvOxmNsE/edit?usp=sharing
[4] https://docs.google.com/document/d/120GE9_CkOP7yCYvItr8TahBYTaez8_F60VAQ1rqA4co/edit?usp=sharing
[5] https://www.cu.edu/blog/ecomm-wiki/marketing-cloud-permissions
[6] https://www.cu.edu/blog/ecomm-wiki/unable-send-email-marketing-cloud