When requesting a change (adding/modifying/deleting) to an email preference, you'll be asked to provide information based on the type of work you are requesting.

Adding a New Email Preference

• The preferred email preference name (note the 40-character limit including the campus) (i.e. CU System Information Services). This will appear on both the Salesforce visual force pages and the constituent-facing Marketing Cloud subscription page. Be sure to spellcheck your preference name.

• The email preference description (note the 510-character limit) (i.e. Communications from CU System University Information Services (UIS)). This will appear on the constituent-facing Marketing Cloud subscription page. Be sure to spellcheck your preference description.

• The business unit MID with which the preference should be associated.

Changing an Existing Email Preference

• The name of the existing email preference.
• The preferred email preference name (note the 40-character limit including the campus) (i.e. CU System Information Services). This will appear on both the Salesforce visual force pages and the constituent-facing Marketing Cloud subscription page. Be sure to spellcheck your preference name.

• The email preference description (note the 510-character limit) (i.e. Communications from CU System University Information Services (UIS)). This will appear on the constituent-facing Marketing Cloud subscription page. Be sure to spellcheck your preference description.

• The business unit MID with which the preference should be associated.

Deleting an Existing Email Preference

• The name of the existing email preference.
• The business unit MID with which the preference is associated.

The following provides a rough timeline of the request through completion of work process.

Submit Request: Starts 7 Weeks Before Quarter End

• System eComm Team will post in MEC Chatter announcing that requests are being accepted (7 weeks before quarter end). 
• System eComm Team will post a reminder in MEC Chatter announcing that requests are being accepted.
• In total, eComm Specialists will have 3 weeks to submit requests.
• All requests are due by the deadline indicated in the announcement(s). No late submissions or edits to requests will be accepted past the deadline. Requests or edits submitted past the deadline will be pushed to be completed in the next quarter.

Review & Approve Requests: Starts 4 Weeks Before Quarter End

• System eComm Team will review submitted requests. 
• System eComm Team will notify eComm Specialists of approval.
• System eComm Team will have 1 week to review, approve, and notify eComm Specialists.

Complete Post-Approval Tasks: Starts 2 Weeks Before Quarter End

• eComm Specialists will complete post-approval tasks, if applicable, and indicate on the Email Preference Request spreadsheet that the work is completed. 
• eComm Specialists will have 2 weeks from being notified of approval to complete post-approval tasks.

Complete Work: Starts At or Near Quarter End

• System eComm Team will complete work.
• System eComm Team will notify eComm Specialists that work has been completed.
• System eComm Team will have 2 weeks from quarter end to complete work. 

Post-Completion Tasks: Starts 2 Weeks After Quarter End

• eComm Specialists will complete post-completion tasks. eComm Specialists should aim to complete this work within 2 weeks after being notified that the work has been completed (i.e., by the end of the first month of the quarter).

When the System eComm team has notified you that your email preference request has been approved, you will be responsible for the following:

When the System eComm Team has completed processing your email preference request, they will notify you that the work is complete. You will be responsible for the following: