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Track, edit or cancel your ticket in the UIS Self-Service Portal [1]

Did you know you can manage your submitted tickets directly in the UIS Self-Service Portal [3]?

Once you’re logged in, click View My Requests on the homepage. Click your ticket title to view its status.

UIS Self-Service Portal interface with buttons for requesting service, viewing requests, and reporting issues, set against a tech-themed background.

From there, you can:

  • Track the status of your ticket.
  • Add attachments like screenshots or documents to help resolve your issue faster.
  • Edit your request if you need to clarify or update details.
  • Withdraw your ticket if the issue has been resolved or the request is no longer needed.
  • View your ticket number and all tickets associated with your account.

Screenshot of a Tech Tips test ticket showing incident details, requestor info, and a note indicating it's for informational purposes only.

UIS Service Desk [4]
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Track, edit or cancel your ticket in the UIS Self-Service Portal
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Source URL:https://www.cu.edu/blog/tech-tips/track-edit-or-cancel-your-ticket-uis-self-service-portal

Links
[1] https://www.cu.edu/blog/tech-tips/track-edit-or-cancel-your-ticket-uis-self-service-portal [2] https://www.cu.edu/blog/tech-tips/author/166688 [3] https://support.cu.edu/TDClient/1825/Portal/Home/ [4] https://www.cu.edu/blog/tech-tips/tag/uis-service-desk