Congratulations! Your event was a success. Now, you need to reconcile the funds.
Login URL: https://ebc.cybersource.com [2]
[4] Cybersource Manual [5]
[4] Cybersource Transaction Business Search Details [6]
Create a Report
Open a Report
60 DAYS OR MORE AFTER CLOSE OF EVENT
If you need to credit an order that involved a credit card transaction (paid-for event) AND that is 60 days older than the close of the event, you have a couple options:
VOUCHER
You can ask the University to issue a payment voucher
CYBERSOURCE
Refer to the Cybersource [5] Manual [4] – see page 10 for refunds.
Learn about Internet Merchant Accounts (IMA) [10]
Submit a Help Ticket [11] or contact your eComm specialist [12].
Links
[1] https://www.cu.edu/sites/default/files/How-to-Close-an-Event_in_eComm.pdf
[2] https://ebc.cybersource.com
[3] https://www.memberconnections.com/olc/pub/COLC/homepage.cgi
[4] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/ecomm-cybersource-manual.pdf
[5] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/cybersource-manual.pdf
[6] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/cybersource-transaction-search-details-customer-portal.pdf
[7] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/ecomm-cognos.pdf
[8] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/ecomm-clientline.pdf
[9] https://www.cu.edu/sites/default/files/pages/990-accounting/docs/ecomm-month-end-ima-clearing-account-procedure-general-1.pdf
[10] https://www.cu.edu/ecomm/admins/other-resources/accounting/internet-merchant-accounts-imas
[11] https://www.cu.edu/ecomm/your-help-portal
[12] https://www.cu.edu/ecomm/ecomm-specialists
[13] https://www.cu.edu/doc/ecomm-cybersource-manual.pdf?download=true
[14] https://www.cu.edu/doc/ecomm-cybersource-accounting.pdf?download=true
[15] https://www.cu.edu/doc/ecomm-cognos.pdf?download=true
[16] https://www.cu.edu/doc/ecomm-clientline.pdf?download=true
[17] https://www.cu.edu/doc/ecomm-month-end-ima-clearing-account-procedure-general-1.pdf?download=true
[18] https://www.cu.edu/doc/cybersource-transaction-search-details-customer-portal.pdf?download=true
[19] https://www.cu.edu/doc/cybersource-manual-1.pdf?download=true
[20] https://www.cu.edu/print/ecomm/admins/other-resources/accounting
[21] https://www.cu.edu/printpdf/ecomm/admins/other-resources/accounting