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In March of 2016, the UIS Service Desk asked System Administration staff to help us improve our services by completing a brief survey. We would like to thank those who completed the survey and provided us with detailed suggestions about how we can better support you.
UIS heard you loud and clear and we’ve already started making some changes to better serve you. We wanted to share the top issues you identified and what UIS is working on to address them today and over the next several months.
As a reminder, the objective of the UIS survey was fourfold. We wanted to:
The top issues you identified were as follows:
You provided several recommendations and UIS is moving forward with the following.
The UIS Service Desk thanks you for your patience as we implement changes to address the issues you identified to service you better. We’d love to hear what you think so far – please send your feedback to firstname.lastname@example.org! We’ll reach out again for your input on how we are doing as we get more of these new processes and tools in place.
As always, please contact the UIS Service Desk at 303-860-help(4357) or email@example.com with any service-related questions or comments.