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The New Services Framework project, which University Information Services (UIS) began in early 2019, aims to align UIS services more closely with customer and partner needs while improving internal processes to best serve the University of Colorado.
When the project is complete in 2020, UIS and campus partners will benefit from a holistic view of the delivery channel, a more streamlined and efficient internal process and a more customer-focused organization. This project is in support of IT Governance and Strategic and Annual Plan efforts.
Key objectives of New Service Framework:
What is UIS seeking to accomplish?
The New Services Framework project is comprised of three stages that will be executed throughout 2019 and into early 2020.
Stage One: Surveying and Blue Printing - Complete
Stage Two: Foundation & Structure
Stage Three: Open House
After Stage Three completes, UIS will continue to assess and iterate to continually improve. The path forward will be beneficial to UIS employees, customer partners and CU as a whole. As stages complete, UIS will share findings, successes and more information on what the future of UIS looks like. You can also stay up to date on the project status by visiting the New Service Framework project page.