While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at firstname.lastname@example.org or 303-860-4200, option 2.
User alert: Some transactions stuck in ‘pending’ status
Some HCM users have reported that when saving certain SmartERP transactions, some items are stuck in “system update pending” status rather than “system update completed” status.
The HCM Community service center is monitoring transactions in this status and reaching out to users to continue pushing them through. At this time, please continue using the system as you normally would.
If you have an urgent transaction, please contact HCM Community service center (email@example.com or 303-860-4200, option 2). We thank you for your patience.
We will provide updates by tomorrow morning.