While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
User alert: My Leave accruals still displaying incorrectly, additional pay causes overpayments
We’re working to resolve two known issues: incorrectly reported My Leave accruals and recurring payment errors in the additional pay transaction page.
Many employees and HCM Community members reported that My Leave accrual balances do not match the CU Leave Accrual Summary. This is a reporting error only; the system is calculating leave correctly. We are researching why leave accruals display incorrectly in the Usable Balance, Taken and Not Taken projection columns in the table above the My Leave calendar.
To verify vacation and sick balances, please check your most recent pay advice.
Additional pay transaction page
When updating a recurring payment’s speedtype or amount, please do not create a new row. Entering a new recurring payment transaction does not overwrite the original and may cause overpayments.
If you need to adjust recurring pay, please contact Employee Services. We are redesigning the transaction page so you can view and modify active recurring payments.