User alert: known issues for job changes, recurring pay and contracts
We’ve identified three system issues related to job changes, recurring pay and contracts.
Known issue: When entering job changes, the system enters a new row of job data that reverts to the old code, title and salary.
What to do: Although there is no workaround currently, and we are working with our third-party partners to develop a solution. We will communicate details on a fix or workaround as soon as they are available.
Known issue: Edits submitted through the additional pay transaction page are not working correctly, which may cause an over or underpayment.
What to do: To ensure entries are managed appropriately, Employee Services will make edits and modifications on your behalf. Please email HCM_Community@cu.edu with your requested changes and the subject line: Urgent—Recurring payment modification/edit requested
Early terminations for employees paid on 9/12 contracts:
Known issue: The contract termination date on the Contract Pay for NA is not receiving updates when employee termination is processed.
What to do: For June or July terminations that require an ENP payout, please email HCM_Community@cu.edu with the subject line: ENP Payout for Early Termination.
To process late ENP payouts, we suggest using the next available off-cycle payroll. Please remember to use the earnings code ENP as a positive amount. ENP balances can be found on the Contract Payment Details page (Main menu> Payroll for North America> Employee Pay Data> Contract Payment Details).