While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
User alert: known issues for job changes, recurring pay and contracts
We’ve identified three system issues related to job changes, recurring pay and contracts.
Known issue: When entering job changes, the system enters a new row of job data that reverts to the old code, title and salary.
What to do: Although there is no workaround currently, and we are working with our third-party partners to develop a solution. We will communicate details on a fix or workaround as soon as they are available.
Known issue: Edits submitted through the additional pay transaction page are not working correctly, which may cause an over or underpayment.
What to do: To ensure entries are managed appropriately, Employee Services will make edits and modifications on your behalf. Please email HCM_Community@cu.edu with your requested changes and the subject line: Urgent—Recurring payment modification/edit requested
Early terminations for employees paid on 9/12 contracts:
Known issue: The contract termination date on the Contract Pay for NA is not receiving updates when employee termination is processed.
What to do: For June or July terminations that require an ENP payout, please email HCM_Community@cu.edu with the subject line: ENP Payout for Early Termination.
To process late ENP payouts, we suggest using the next available off-cycle payroll. Please remember to use the earnings code ENP as a positive amount. ENP balances can be found on the Contract Payment Details page (Main menu> Payroll for North America> Employee Pay Data> Contract Payment Details).