While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at firstname.lastname@example.org or 303-860-4200, option 2.
User alert: Group terminations pulling incorrect row
Employee Services has discovered that HCM is pulling the incorrect employee record row when entering group terminations.
Although there is no known workaround at this time, we are developing a fix.
When entering group terminations, the transaction page incorrectly pulls the second-to-last row of an employee record instead of the most recent row. When this occurs, users receive an error message stating the current row must be active for termination. This error also affects individual terminations sporadically.
For example, say the last personnel action for Jane Doe is a rehire, and the action before that is a termination. The transaction form incorrectly pulls the termination row instead of the rehire row, which invalidates the current termination.
We apologize for the inconvenience and will provide an expected resolution date once we have more information.