While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
Reported errors: Aug. 8-12
As you begin to use this new tool, we wanted to share the following known issues:
Issue: Users have encountered approval errors stating that they need to complete personal data first.
Workaround: To approve the transaction, toggle to the standard version of the transaction page.
Issue: FICA status is blank for students and faculty.
Workaround: Since the page does not default into a status, you must select either Exempt or Non-Exempt. The payroll team will ensure the status is correct before processing.
Issue: Pay group, Rate Code and Frequency are not defaulting correctly in the contract portion of the page.
Workaround: For now, please enter reappointments through the standard version of the Pay Rate Change transaction page.
Other reported errors
- Some transaction pages are not accepting future dated rows.
- Some transactions are missing department identification numbers.