While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
Pending transactions issue resolved
Since Tuesday, some HCM users reported that certain SmartERP transactions were showing “system update pending” status rather than “system update completed” status upon saving. The root cause was identified and a permanent fix has been implemented, resolving this issue.
The HCM Community service center has a list of the transactions in this status and is continuing to reach out to users to push them through to a completed status. If you have an urgent transaction, please contact the HCM Community service center (firstname.lastname@example.org or 303-860-4200, option 2).
Thank you for your patience.