New Jobs at CU customer service model emphasizes support for business partners
Jobs at CU is changing its customer service model to increase attention given to department recruiting liaisons and business partners.
From now on, Jobs at CU’s phone assistance will focus on providing technical assistance to business partners who are experiencing difficulty completing tasks such as creating a position, posting a position, changing application requirements and viewing applicant lists, or have questions about topics such as posting positions to external websites, Security Access for new users and workflow recommendations.
The Jobs at CU phone help line at 303-860-4200, option 5, will continue to provide support Monday through Friday (excluding holidays) for business partners. Less urgent questions can also be submitted via email, and will be answered within 24 hours.
Applicant support will be handled via email, with all requests responded to within 24 hours. Requests received on the weekend or on holidays will be answered on the following business day.
“The Jobs at CU help team is dedicated to providing technical assistance to business partners and applicants,” said Tracy Hooker, Assistant Director of Human Resources. “However, a large volume of applicant calls are not related to technical assistance but to questions about application status. By changing our customer service model, we are increasing service where it is most needed, while still providing timely answers to all requests and questions.”
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