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Multi-factor authentication questions? No problem

Since implementing the portal’s new security feature in July, Employee Services has received two key questions about the multi-factor authentication process. Use the following answers to help guide you:

Q: An employee is receiving the message, “Enrollment is disabled. Access denied.” What should I do?

A: The employee is likely receiving this message because he/she does not have a phone number for one of the valid phone types (home, cellular, campus 1 or campus 2) in HRMS. First, ask the employee to review his/her phone information within the CU Resources section of the portal to confirm whether he/she has a phone number for one or more of the valid phone types in the system. (Select “Personal Information,” and click “Employee Profile.”)

a.    If the employee does not have a phone number for one of the valid phone types in HRMS, you the business partner can follow your regular business process to add phone information in HRMS for the employee.

b.    If the employee has a correct phone number for one of the valid phone types but is still receiving the message, please have the employee email pbs.datachange@cu.edu for assistance.

Q: What can employees do if the new security feature prevents them from updating their phone information in the portal?

A:  Employees who cannot update their phone information in the portal because multi-factor authentication is required should contact their business partner/payroll liaison for assistance. They can follow the regular business process to add and/or update employee phone information in HRMS. Retirees and surviving spouses should contact Employee Services at 303-860-4200 or EmployeeServices@cu.edu for assistance.

For other frequently asked questions visit our website.

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