While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
HCM Weekly Update: How we assign ticket priority
How we're prioritizing tickets
With the rollout of the new Employee Services Cherwell portal, we want to share more information on how we assess ticket priority.
To focus on the most pressing issues, we will begin classifying each ticket by urgency and impact. Urgency reflects the time frame in which we must resolve an issue, and impact refers to the scope. These criteria help us map out issues along this matrix:
We plan to release a list of critical issues shortly.
System fixes for April 4-8
This week, we made several updates to My Leave and transaction pages. Read a summary here.
We're simplifying CU Time.
Employee Services working through 74 backlogged transactions
We're reaching out to 53 users who submitted transactions in error status between Feb. 1-29. Learn more.
Wrap up Jobs at CU postings.
Make sure to close out any remaining postings by June 30, 2016 -the last day you'll have access to Jobs at CU.
News & Events
Missed the HCM Community meetings?
Review the presentation slides and get up-to-date contact information for Employee Services.
Open Enrollment posters coming to your departmen
Help us spread the word about this year's OE period, April 25-May 13, and stay tuned for more updates.
Transaction Thursdays: POIs
Never miss an update
Visit the HCM Community blog to read the latest information about system errors, fixes, payroll deadlines and more.