While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at firstname.lastname@example.org or 303-860-4200, option 2.
Have the right number on file? Test new portal security measure
Employees may now update their direct deposit, W-2 and other personal data within the employee portal using CU’s newest security measure, multi-factor authentication.
But before we integrate this security measure into the HRMS, we want you to log in to the portal and test this feature to ensure you have the right phone number on file. By testing multi-factor authentication now, you can avoid having problems entering the HRMS later this fall, when we will require a phone number to validate your identity and access to that system.
The portal now prompts employees to confirm their identities by choosing to receive a university-issued phone call or passcode via text message when they attempt to complete one of the following tasks:
- change direct deposit allocations
- update information on W-2 or W-4 forms
- update phone numbers
Employees who choose to receive a phone call will receive an auto-generated call from CU on the primary phone number listed in their personal profiles. They can confirm their identities by answering the call and pressing any button on their phone’s keypad.
Employees who select the “passcode” option will receive a passcode via text message to the primary number listed in their personal profiles. They can confirm their identities by entering the passcode into the dialog box within the portal.
Watch this video to get a better understanding of how the process works.