While the majority of Employee Services staff will work remotely to do our part to reduce community spread of the COVID-19 virus, our services will continue without interruption. We're dedicated to providing excellent service to every CU employee and every HCM user. You can still reach us by phone or email. If you have questions or need assistance, reach out at email@example.com or 303-860-4200, option 2.
CU Time uploads: What to do when you get a Success/Not Posted status
When uploading files to CU Time, users have reported encountering a Success/Not Posted status.
If this happens to you:
- Email a screenshot of the Process Monitor to HCM_Community@cu.edu. This will help us research the issue.
- Don't retry the upload. Success means the file uploaded, so retrying only duplicates entries.
- You cannot review files listed under Not Posted. Instead, navigate to Navigate to Main Menu> CU Time> CU Mass Approve Reported Time and pull up the batch using your Batch Run ID. If you find the data are correct, you may approve the file.
- If you are unsure of what loaded or what's missing, select all entries and deny the batch. Then, reload the whole batch. To be sure you don't pick up duplicate entries, use a new, unique batch run ID—do not reuse the first one.
We are researching this issue and will provide a expected resolution date once we have more information.