The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
Salesforce Intermediate Training
If you've already mastered the basics of Salesforce in our new user training and are wondering what's next, contact your eComm Specialist. The System eComm team offers centralized training resources that can be customized for your campus and your users based on your specific needs and areas of interest.
Past topics addressed in intermediate training include:
- Investigating why a specific person did not receive an email
- Understanding the process for adding new contacts to Salesforce
- Discussing what type of questions you want to answer to build on your success and how data can help you achieve your goals
- Diving into Salesforce Dashboards to present valuable information to your team and your leadership
The topics related to Salesforce truly are endless...there's so much we can do! When you're ready to take the next step, let us know.