The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
eComm Upgrade: Field Change History
The COE has completed work on one of the enhancements that will be available to users and eComm Specialists after the eComm upgrade is complete: a field change history.
Each Salesforce contact contains over 500 fields of information about that individual, such as the email address communicators use regularly. In addition, fields such as education records, enrollment status, degree information, and affiliation type help us to target our audience reports to ensure that emails get to the right people and serve their desired purpose.
As part of the eComm upgrade, the COE has completed adding a field change history to fields that CU's eComm Specialists determined to be of the greatest value. Each Salesforce object (such as contact, education, and enrollment) can contain a field change history on up to 20 fields, all of which are reportable.
Currently, the field change history has been added to the following fields (and others can be added in the future if needed):
- Email Opt-Out
- Do Not Contact
- Primary Email Address
- UIS Preferred Email Address
- UCB Email Address
- UCD Email Address
- UCCS Email Address
- SYS Email Address
- Advance Geocode
- Home Zip Code
- Business Zip Code
- Degree Awarded
- Active Enrolled
- Action Field
The field change history will be available in the Contact History for each CU constituent. An example is included below.