The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
Cvent Flex | Frequently Asked Questions
eComm is rolling out Flex in early 2020. All Cvent users will be invited to training sessions to assist with your transition.
Review frequently asked questions associated to Cvent Flex.
Q: What is Flex?
A: Flex is Cvent's newest way to create your events. It provides a drag-and-drop site designer to make creating a custom, modern looking website easy.
Q: What does Flex do? What does Flex NOT do?
A: Some of the benefits of Flex include the new drag-and-drop site designer, device responsiveness, enhanced visual elements and a drag-and-drop email designer. Downsides include not being able to collect donations. Review the complete list of available and pending features to determine which events you can and cannot transition to Flex.
Q: Do I have to transition to Flex right now?
A: No. Transitioning to Flex is a decision you should make with your team. Learn more about what to consider when prioritizing events to transition to Flex.
Q: Do I have to transition to Flex eventually?
A: Cvent is regularly releasing additional features in Flex until it mirrors standard registration. Once all features are released, Flex events will replace standard registration events. Cvent and eComm will provide ample warning when standard registration is no longer available.
Q: How will I get trained?
A: We are here to help! You will have the opportunity to attend on-campus, virtual, or on-demand training.
Q: Is there a 'Convert my Standard event to Flex' button?
A: Sadly, no. You will need to create a new Flex event and customize it to mirror your previous Standard event form, once all features your event requires are available.
Q: Should I transition all my events at once?
A: That's ambitious! Instead of transitioning everything at once, we encourage you to prioritize your events and re-create them in Flex one at a time. Learn more about how to transition successfully.