Salesforce Contacts and Marketing Cloud Subscribers share a 1:1 relationship but behave differently than one another. Checkout the scenario below to better understand the intricacies between the two.
Learn how to create send classifications so the correct sender and delivery profiles are automatically populated and that users do not have to select them individually.
Learn how to create delivery profiles in Marketing Cloud so that your communications contain the correct email footer and commerical vs. transactional distinction.
Advancement communications are intended to be sent through eComm - and there are processes in place to achieve this. In order to capture your desired audience, you will have to work with both Advancement Reporting and your eComm specialist.
Learn how to create a Data Extension as you typically would, then Import over the data from a CSV file. Just remember, you'll need the Contact 18 ID to Import successfully.
Are you sending an email to a data extension using profile attributes (also known as data tags or personalization tags)? Learn how to populate your profile attributes correctly so your send will contain the desired constituent data.
While eComm Specialists can easily update the Email Opt Out field on the contact in Salesforce, it is essential that any changes made are also reflected in the Advance source system. Ensuring parity between the systems will help eComm avoid data errors and inconsistencies going forward.
Salesforce bugs must be fixed by Salesforce. Learn how to navigate through the Salesforce Community to search for how-to's, share ideas, and report bugs. You can also Upvote Ideas to prioritize bug resolution.
Want to stay in the loop on all the Chatter occuring in Salesforce while avoiding being inundated with emails? Chatter Notifications let's you set your own preferences for receiving email notifications and digests
Learn how to create sender profiles in Marketing Cloud so that your communications come from the correct email address and replies go to the intended recipient.

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