Let us help you navigate the resources in the eComm wiki so you can get the answer you're looking for when you need it. Select the eComm application for which you have a question (Salesforce, Marketing Cloud, or Cvent) and then view resources by category. Can't find what you need in this wiki? Email contact@cu.edu so we can add a resource.
Beginning on Dec. 15, Cvent's reporting upgrade will provide an enhanced interface for generating reports using your event data. While the same data will be available, the process for reporting on it will be slightly different.
Navigating to Reporting in Cvent varies slightly depending on the type of event you've created. After that - running, customizing and saving a Report behaves the same, regardless of the event type.
One of the eComm specialist’s roles in Cvent includes managing how stakeholders can access Cvent data in real-time, without a steep cost. Follow the steps below to create Portal Users and Publish Reports there for easy access.
Want to continually grow an audience you can email via Marketing Cloud? eComm can provide a simple subscription form along with a Salesforce audience that will update automatically with subscribers (thanks to a behind-the-scenes integration). Users can add the subscription URL to their website then send emails to that audience as desired.
While unsubscribing is explained quite simply at New User Training, there is a little bit more to it. Dig into the details of how the technology supports changes to constituents' preferences.
From discovering someone is the right fit for eComm to getting them comfortable with sending emails and creating events, it takes many steps. Dive into the workflow, associated timeframe and who's responsbile.
For new users starting out fresh, everything needs to be added to their account from scratch. When a new user is an addition or taking over for an existing unit, they'll need access to already existing content.
There are numerous fields on the License object that can help get a sense of your user.
Want to ensure that you receive product notifications such as those that are sent during unplanned outages? Learn how to configure your notifications in this wiki.

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