Advancement communications are intended to be sent through eComm - and there are processes in place to achieve this. In order to capture your desired audience, you will have to work with both Advancement Reporting and your eComm specialist.
Are you sending an email to a data extension using profile attributes (also known as data tags or personalization tags)? Learn how to populate your profile attributes correctly so your send will contain the desired constituent data.
While eComm Specialists can easily update the Email Opt Out field on the contact in Salesforce, it is essential that any changes made are also reflected in the Advance source system. Ensuring parity between the systems will help eComm avoid data errors and inconsistencies going forward.
Salesforce bugs must be fixed by Salesforce. Learn how to navigate through the Salesforce Community to search for how-to's, share ideas, and report bugs. You can also Upvote Ideas to prioritize bug resolution.
Want to stay in the loop on all the Chatter occuring in Salesforce while avoiding being inundated with emails? Chatter Notifications let's you set your own preferences for receiving email notifications and digests
eComm users and specialists can share Campaigns and Report Folders with individuals, although it's a best practice to share with public groups. Learn how you can save yourself some time by leveraging Public Groups.