While eComm Specialists can easily update the Email Opt Out field on the contact in Salesforce, it is essential that any changes made are also reflected in the Advance source system. Ensuring parity between the systems will help eComm avoid data errors and inconsistencies going forward.
Salesforce bugs must be fixed by Salesforce. Learn how to navigate through the Salesforce Community to search for how-to's, share ideas, and report bugs. You can also Upvote Ideas to prioritize bug resolution.
Want to stay in the loop on all the Chatter occuring in Salesforce while avoiding being inundated with emails? Chatter Notifications let's you set your own preferences for receiving email notifications and digests
Learn how to create sender profiles in Marketing Cloud so that your communications come from the correct email address and replies go to the intended recipient.
Interested in pulling analytic information for sends from Marketing Cloud? Checkout the easiest way to export these details to Excel.
eComm users and specialists can share Campaigns and Report Folders with individuals, although it's a best practice to share with public groups. Learn how you can save yourself some time by leveraging Public Groups.
eComm specialists can assist users with administrative tasks, such as unlocking a user and resetting their password, granting access to Business Units, and placing them in the appropriate Role.
eComm specialists can share Report and Dashboard Folders and Subfolders with users and public groups. Those with access will be able to view its contents in Salesforce and in Marketing Cloud.
Follow these simple steps to post in Chatter while controlling who sees your post.
Found yourself in a pickle? We are here to help! Checkout these common issues and the best way to remedy them.

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