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Issues log


Elevate HCM/FIN Upgrade Issues - last updated 3:30 p.m. 2/4/2016  (For Finance issues and FAQs, also see the FIN 9.2 Answer Board)

With each issue, the status column will tell you what is happening with the reported item:

Reported
Users have reported an issue.
Reported and confirmed
We have confirmed the issue.
In progress
We are working to implement a fix for this issue.
Resolved
The issue is fixed.
User error
We've determined this is not a system error, and we'll guide you to resources to make it work.
Issue System Status
Employee reimbursements processing without ACH deposit email notifications.  
FIN
In progress
Sponsored projects – not running F&A pending completion of data conversion/validation.   
FIN
In progress
Sponsored projects - errors applying cash received. 
FIN

In progress
Sponsored projects - budgets entered in FIN 9.2 are not feeding automatically.  FIN
In progress
Sponsored projects - about 1,000 out of 55,000 projects are still being manually loaded. (If users need to work with one of these projects, contact FinProHelp to prioritize its processing.)   
FIN

In progress
Cash lines not generating/being manually generated. Transitioning from FIN 8.4 customization to FIN 9.2 delivered functionality.    FIN
In progress
Users find no data in their Worklists because they are clicking the Worklist link in the portal instead of the Worklist link in FIN 9.2. 
FIN
User error
Workflow email notifications are turned off (at campus request) pending final review of workflow functionality.
FIN

In progress
In My Leave's preferences section, if an employee has selected the 9/80 flex schedule (working 80 hours over nine days), the system is calculating overtime on the week they work 40 hours and docking them on the week they don't work 40 hours. A fix is in progress. HCM In progress
Because the UCCS work week starts on a Saturday, instead of Sunday, and My Leave is not correctly recognizing their hours. In some cases, it is trying to dock pay from overall hours. A fix is in progress. HCM In progress
If you've CC'ed someone to receive your My Leave notifications, these notifications are also flowing to anyone that person may have CC'ed to receive their notifications. HCM This is how the system is designed, not a system error. Please consider this before you CC a fellow employee in My Leave.
Spring contract setups are not working for departments that do not terminate lecturers and rehire them for the Spring semester. A fix is in progress. HCM

User error

Some System Office users of Safari and Firefox have experienced an error when attempting to view their most recent Pay Advice. If the error occurs, a dialog box will display with a cryptic error message.  Upon closing the dialog box, users may see a blank, or mostly blank, Pay Advice. Three workarounds exist:
  1. Access the Pay Advice from Employee Dashboard.
    a. Click My Info and Pay menu.
    b. Click Employee Dashboard.
    c. Click My Compensation Tile menu.
    d. Click Pay Advice.
    e. Click View Paycheck on the selected Pay Advice.
     
  2. Use Google Chrome or Internet Explorer.
     
  3. Modify the URL in the address bar.
    BAD URL: https://portal.prod.cu.edu/psp/epprod/EMPLOYEE/ENTP/h/?tab=DEFAULT&
    GOOD URL: https://portal.prod.cu.edu/psp/epprod/EMPLOYEE/ENTP/h/?tab=DEFAULT
    Note that the trailing '&'' must be deleted and the Return/Enter key pressed to refresh the page.

The error does not seem to affect campus users who access the CU Resources tab from a campus login (UCB, UCD, UCCS).
Portal In progress
Some users have reported that workflows are not routing the way they would like. If your workflows are not directing to the correct person, please contact your campus HR office. We are working to provide spreadsheets for workflows. HCM User error
There is a Target Sequence error that appears on multiple transactions. Known workaround: There is a workaround for this for hiring transactions. If you make sure the “Appointing Authority” field is blank under "Work Information" and that the position has current funding, you will no longer get this error. HCM In progress
 
Work-Study fund 30 PET are not filtered out from SPA Approval. A fix is in progress. HCM In progress

Resolved Issues

Issue System Date Resolved
The Additional Pay Transaction working again. HCM 1/29/2016
PETs now feed into the finance system. HCM 1/25/2016
Calculations in My Leave are not working correctly as time taken is repeating in multiple months. HCM 1/15/2016
If Additional Pay is entered in CU Time, it is being approved by users who should not be approving it. This item is also attached to workflows. We are taking a closer look at workflows specific to additional pay. HCM 1/15/2016
The Non-Person Profile form errors out in SMART ePAR forms but still feeds in to Taleo. HCM 1/15/2016
PET WorkCenter link not functioning, receiving: "There is no setup for any transaction." HCM 1/15/2016
Workflow for SPA contains incorrect approvers and should only require routing to SPA (no departmental approval for SPA PET). HCM
1/15/2016
The SES search is not working. HCM 1/15/2016
An individual employee record was being populated into all ePAR transactions. Employee Services is asking that any users who created an ePAR transaction on the afternoon of Jan. 14, to check the status of their transactions. HCM 1/14/2016
The ePAR Transfer transaction form on the Smart ePAR Pay Actions tab is broken. The transfer transaction opens position information for update when it should not. HCM 1/13/2016

SPA approvers are receiving an error when attempting to review a SPA PET in the approval inbox.
HCM 1/13/2016
Fewer than 300 employees reported their hours using REG code (regular hours) instead of the RGS code (regular salaried) when entering hours into My Leave. This means that both types of hours were recorded, and these employees have been overpaid. Employee Services has identified the incorrect data and will ensure corrections are placed in next Tuesday's off-cycle. These steps will ensure that employees receive correct Dec. 31 paychecks and 2015 W-2s. Affected employees will be sent a message explaining the error.
HCM
1/12/2016
Employee Services identified a contract pay coding error that resulted in underpayment for 225 employees. We will correct this error before the Dec. 31 paycheck is deposited. Affected employees will be sent a message explaining the error. HCM 12/31/2015

Employee Services identified an error that caused FICA and/or Medicare taxes to be deducted from fewer than 200 exempt employees' paychecks. These taxes will be refunded to employee paychecks before the Dec. 31 paycheck is deposited. Affected employees will be sent a message explaining the error.
HCM 12/31/2015

A number of security issues made it difficult or impossible for users to run queries during the first couple weeks after FIN 9.2 go-live. These issues have been resolved (most FIN Query users are able to function now, and their FIN queries are working). On an ad hoc basis: if you’re having trouble with one of your FIN queries, first, be sure that you’ve updated the query to handle the new table structure in FIN 9.2. If you're still having problems, email FIN Project Lead Vickie Martin directly and she’ll help you out.
FIN 12/30/2015
Users may now run payroll registers. See more. HCM 12/28/2015
Proxies no longer need HCM access to complete approvals.    
Terminated employees can access the portal. HCM 12/21/2015
All HCM Test Environments are currently down HCM 12/15/2015
Payment status in My Leave was different for exempt employees; this has been resolved. HCM 12/15/2015
My Leave emails are now showing the correct type of leave requested. HCM 12/15/2015
An Additional Pay error, which forced users to do a rehire instead of an additional job on terminated rows, was corrected. HCM 12/15/2015
DBT tables (funding distribution data) were updated and corrected for several hundred items. HCM 12/15/2015
About 2,000 time entries for the biweekly payroll that did not load into the regular processing on Friday. We are currently working on the root cause. At this time, you do not need to take any action to correct these entries, as Employee Services will load these transactions into the weekly off-cycle. HCM 12/14/2015
Payroll uploads are not functioning correctly HCM 12/14/2015
Can't add a second job in HCM. HCM 12/11/2015
Fin/HCM screens merged HCM/FIN 12/11/2015
CU Time and My Leave are out of sync for employees with multiple jobs. HCM 12/11/2015
HCM users with the PPL role can now approve PET. HCM 12/11/2015
A CU Time performance issue has been resolved. It is no longer timing out. HCM 12/09/2015
No emails are sending from HCM as part of workflows. This correspondence has been temporarily disabled. This affects systems including HCM and My Leave. HCM 12/09/2015
Some supervisors can see their staff’s submitted time, but are unable to approve it. HCM 12/09/2015

For some employees, "Add Time" did not move preferences over. Employees should manually re-add preferences.
HCM 12/09/2015

Some student employees log in to report time and the system labels them invalid.

HCM

12/09/2015
When student employees log in and report time, the student-side entry shows as submitted, but the submission does not show in the Manager's Dashboard, meaning managers cannot approve time. HCM 12/09/2015

The effective date for funding distributions are defaulting to the current date.
HCM
12/08/2015
Earnings codes for additional pay will not be migrated at go-live. A fix is in progress. HCM 12/08/2015
Non-Person Profiles are not working properly, with users reporting transaction errors before the process finishes. HCM 12/08/2015
Non-Person Profiles: Error related to Funding, entering a department results in an error, no department is displayed.
HCM

12/08/2015
Non-Person Profiles: Some positions error out with Budget_CI error message HCM 12/08/2015
Some managers can see\access all campus users in My Leave HCM 12/08/2015
Can't save transactions for new hires. Can't "Save" the transactions. Users are able to save the transaction; however, no Emp ID is generated. Errors are indicated after saving "Data being updated does not exist..." HCM 12/08/2015
Receiving an error when attempting to save a position. This is happening very broadly in ePAR position, when attempting to Add or Edit all position changes/updates, as well as creating new positions: info is lost because of inability to save and submit. HCM 12/08/2015
"Empl_Class S" should be re-labeled "Student Employee." HCM 12/08/2015
CU Time upload feature is missing for many managers HCM 12/08/2015
Leave requests that were not approved before the upgrade are not accessible in the new My Leave. Requests will need to be reentered or added as time taken on an individual's timesheet, and approved by a supervisor. HCM 12/04/2015
Employees with negative and zero balances and those who are not eligible for leave could not access My Leave.
HCM
12/04/2015
Backdated transactions including New Hire, PET, Position and Additional Pay are not entering correctly. HCM 12/04/2015
Leave requests that were not approved before the upgrade are not accessible in the new My Leave. Requests will need to re-entered or added as time taken on an individual's timesheet. This can then be approved by a manager. HCM 12/04/2015
Backdating transactions including New Hire, PET, Position and Additional Pay are not permitted. HCM 12/04/2015
My Leave not currently in the employee portal. HCM 12/04/2015
Earnings codes for additional pay will not be migrated at go-live. A fix is in progress. HCM 12/04/2015

System tips

Issue System

When using My Leave, some users are having problems seeing the calendar day Saturday in Chrome, Firefox and Safari. Known workaround: Set the browser view to 100% magnification or the switch to a different browser that is at 100 percent. On a PC, ctrl +/- will increase or decrease the resolution. Mac users should use Safari for now.

Known workaround: Set the browser view to 100% magnification or the switch to a different browser that is at 100 percent. On a PC, ctrl +/- will increase or decrease the resolution. Mac users should use Safari for now.

HCM

The FRPA/DEPA Links in the CU Resources tab are causing errors for some users at CU-Boulder. FRPA/DEPA is specific to CU-Boulder, and only those at CU-Boulder will see the links or potentially be affected. IE users are randomly affected. We have not identified a root cause for this behavior.

Known workaround: UIS will add a message to the top of the FRPA/DEPA modal window. The message will notify the user that if issues are encountered when using Internet Explorer, they should try a different browser, such as Chrome or Firefox


HCM
Some System Office users of Safari and Firefox have experienced an error when attempting to view their most recent Pay Advice. If the error occurs, a dialog box will display with a cryptic error message.  Upon closing the dialog box, users may see a blank, or mostly blank, Pay Advice. Three workarounds exist:
  1. Access the Pay Advice from Employee Dashboard.
    a. Click My Info and Pay menu.
    b. Click Employee Dashboard.
    c. Click My Compensation Tile menu.
    d. Click Pay Advice.
    e. Click View Paycheck on the selected Pay Advice.
     
  2. Use Google Chrome or Internet Explorer.
     
  3. Modify the URL in the address bar.
    BAD URL: https://portal.prod.cu.edu/psp/epprod/EMPLOYEE/ENTP/h/?tab=DEFAULT&
    GOOD URL: https://portal.prod.cu.edu/psp/epprod/EMPLOYEE/ENTP/h/?tab=DEFAULT
    Note that the trailing '&'' must be deleted and the Return/Enter key pressed to refresh the page.

The error does not seem to affect campus users who access the CU Resources tab from a campus login (UCB, UCD, UCCS).
Portal

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