Employees should expect wait times of five business days or more when they request replacements for their W-2 forms and international income withholding tax forms (1042-S forms).
Encourage your staff members to make these requests as soon as possible to ensure they receive their forms by April 15. All requests are processed on a first-come, first-served basis.
The Employee Services team has received hundreds of replacement requests due in part to CU's decision to remove downloadable W-2s from the employee portal to protect personal information from phishing attacks. Employees can receive reissued forms by selecting the following options on their request forms:
- Mail the W-2 to the employee’s address, as indicated on the form.
- Send the W-2 in encrypted format to the employee’s email address, as indicated on the form.
- Allow the employee to pick up the W-2 from the Employee Services front desk. Employees must show their photo IDs on site.