Skillsoft FAQ

Troubleshooting, Technical Issues & Contacts

How do I turn off my pop-up blocker?

For Internet Explorer:

  1. Go to Tools menu.
  2. Select Pop-up blocker.
  3. Click Turn off pop-up blocker.

For Firefox:

  1. Go to Tools menu.
  2. Click Options.
  3. Click Content.
  4. Uncheck Block pop-up windows.
  5. Click Privacy.
  6. Select Accept cookies from sites.
  7. Click OK.

Why is the course I completed not showing up on the portal, My Training Summary?

There is a 1-2 business-day delay from the time you successfully complete a course and quiz in SkillSoft to when it appears in your training summary. If more than 2 business days have passed and you do not see the course, email Employee Learning and Development at

When does SkillSoft maintenance occur?

Weekly maintenance:

  • 11 p.m. Tuesday - 1 a.m. Wednesday (Mountain Standard Time)
  • 11 a.m. - 1 p.m. Sunday (Mountain Standard Time)

Unscheduled maintenance:

  • You will see a message posted on the myCU Portal reading, "SkillSoft is temporarily unavailable. The site is currently down for maintenance. We apologize for the inconvenience. Please try to access the system again later today."

Who do I contact if I have a problem with SkillSoft?

  1. Contact your campus IT Help Desk.
  2. Email Employee Learning and Development.

How do I know if my computer is configured correctly or compatible with SkillSoft?

Taking CU Courses in SkillSoft

How do I take required training on SkillSoft?

  1. Log on to your campus portal.
  2. Click on the CU Resources tab. (Skip this step if you are using the system portal.)
  3. Select Training.
  4. Select Start SkillSoft. (SkillSoft will open in a separate window.)
  5. Select your campus folder.
  6. Select the specific folder you need, organized by topic.
  7. Select the title of the course and click [Launch].

Is there a training catalog outside SkillSoft?

Yes. View the catalog on the Employee Learning and Development website.

Where can I find my record of training completions?

There are two ways to view your training record:

  • SkillSoft keeps a real-time record. View your record in SkillSoft:
    1. Go to MY PROGRESS. There are two tabs: In Progress and Completed.
    2. Choose a date range for a list of courses.
  • Access your training record from the portal by clicking Training Summary.

               NOTE: It may take up to two business days for a course completion to appear in your training summary.

How do I view or print a certificate of completion for a course I completed in SkillSoft?

To access a certificate:

  1. Log on to SkillSoft.
  2. Click MY PROGRESS.
  3. Click the Completed tab.
  4. Click the View Certificate icon from the Actions column. A PDF of your certificate appears in a separate window.
  5. If you would like to print a copy of your certificate, click Print from the File menu.

View the step-by-step guide.

SkillSoft Resources—Books24x7 & KnowledgeCenters

What is Books24x7®?

Books24x7® provides access to thousands of digitized books, summaries, research reports and best practices. View an overview of Books24x7.

How do I search for information on a certain topic in SkillSoft?

  1. Type a term or phrase in the SkillSoft Search for box at the top of the page.
  2. Select a category from the drop-down list (optional).
  3. Click Search.

Note: It is better to keep search categories broad. View the Search and Learn Guide (PDF).

What are the SkillSoft KnowledgeCenters?

The SkillSoft KnowledgeCenters offer a broad range of complementary resources and featured topic spotlights that are refreshed regularly. These include:

  • Business Exploration Series
  • Java KnowledgeCenter
  • Management KnowledgeCenter
  • Oracle KnowledgeCenter

Instructor-Led Training in SkillSoft

Where can I find instructor-led training (ILT) courses?

  1. Log on to SkillSoft.
  2. Select CU Instructor Led Training.
  3. Select the appropriate sub-folder to view a list of classes.

View the ILT User Guide (PDF).

How do I enroll in a class session?

After finding the class you want to enroll in:

  1. Highlight the course title and click [Show Details].
  2. Expand Sessions(n) for a list of scheduled sessions. If n=0, there are no sesssions scheduled.
  3. Hover over a session and click [Enroll]. The system sends you an Outlook invitation to accept into your calendar.

View the ILT User Guide (PDF).

How do I withdraw from an instructor-led training session in which I already enrolled?


  1. Log on to SkillSoft.
  2. Click CU Instructor Led Training.
  3. Select the appropriate sub-folder to view a list of classes.
  4. Highlight the course title and click [Show Details].
  5. Expand Sessions (n) for a list of scheduled sessions.
  6. Hover over the session you are enrolled in and click [Withdraw]. The system sends you a confirmation of your withdrawal.

View the ILT User Guide (PDF).