FAQ | Payroll FAQ

How many times can I change my federal W-4?

There is no set amount of times allowed to change your W-4 information.

How long does it take for my direct deposit to be set up and processed?

Submit the Direct Deposit Authorization Form by the published due date each month to ensure your new direct deposit allocations will be active by the next payroll run.

See the systems Payroll Calendars to find due dates and payroll run dates.

How can I print my pay advices while employed at CU and after I am no longer an employee?

You can access your pay advices through the employee portal, myCU, until such time that your status has been updated to terminated.

Can I make changes to position/job data/compensation/funding, etc., on a payroll-processing day?

We do not recommend that you make changes on any payroll-processing day, or gray days.

Why is my department being charged benefits for a terminated employee?

In most cases, these charges result from the date on which the termination row was entered into the Human Resources Management System.

For example:

Joe resigned on February 1, but the department didn't enter the termination row until March 6, and the person was overpaid.Because department staff entered the termination date so late, it would be responsible for any benefits charges.

Please see the guide on departments' financial responsibility for benefits premiums for benefits-eligible employees for more information, or contact Employee Services' benefits team for specific questions.

We moved our department to another location. What should we do to update it in the HRMS?

Employee Services payroll staff must help departments change their descriptions, such as campus box numbers or default location code changes on the department table. 

You must provide the department number, new location code and/or new campus box number. Once the new location has been created, follow this step-by-step guide to update all the positions needing to be changed.

Our department is splitting into two units. How do we create a new department?

The department's dean/director/chair/designee must contact the University Controller’s Office, which will provide instructions and the appropriate forms to complete.  

How do I increase the total contract pay to an academic-year faculty, 9-pay-12 contract?

Just add a new row with the effective date in Job Data, and increase the contract pay amount in Pay Components on the Compensation Panel. 

Hit the "Calculate Compensation" button in yellow, then save the information. The contract will adjust for the rest of the timeframe. 

It's best to do this before the May pay cycle, so the ENP portions can adjust. 

You may also review a guide to compensation changes to contracts.

I am a terminated employee who needs to print out my pay advice for the last three pay periods. How would I do that?

You no longer have access to your CU portal. Please call 303-860-4200, option 2. 

Why do I need to fill out a form to get a new W-2?

Only former employees need to complete the W-2 Reissue Request Form.

Current employees can obtain their W-2 on the Employee Portal under "Payroll and Compensation."

Where is a listing of employee openings at CU?

Please visit the Jobs at CU website for a lit of all current job openings on all CU campuses. 

I changed my address with the Registrar’s Office; why does that not change it with your system?

Currently, the system in which you update your personal information as a student does not connect to the employee system.

Please log in to the CU portal at myCU and update your employee profile under the "Personal Information" tab.

I am trying to change the "Empl Class" field for a student and it is not working.

Once you have completed all the necessary fields on each of the tabs (Work Location through Employment Information), you must save the information.

Once you have saved the page, you can go back to the Job Information tab and update the Employee Class field.

If you are already on the Job Information tab when you saved your employment instance, you must go to a different tab, then back to the Job Information tab to unlock the Employee Class. 

If you have questions, please call the Employee Services at 303-860-4200, option 2, or email employeeservices@cu.edu

I am trying to change the "Empl Class" field for a student and it is not working.

Once you have completed all the necessary fields on each of the tabs (Work Location through Employment Information), you must save the information.

Once you have saved the page, you can go back to the Job Information tab and update the Employee Class field.

If you are already on the Job Information tab when you saved your employment instance, you must go to a different tab, then back to the Job Information tab to unlock the Employee Class. 

If you have questions, please call the Employee Services at 303-860-4200, option 2, or email employeeservices@cu.edu

I processed a handdrawn request for this employee, and now his accruals are not working.

Vacation and sick accruals do not process when a handdrawn request is processed. The personnel payroll liaison must make this correction in Time Collection by using the following earnings codes. These codes are used for both hourly and salaried positions.

  • SCA - Sick Hours Balance Adjustment: Used to adjust sick leave accrual hours balance. Enter positive or negative number as appropriate.
  • VAA - Vacation Hours Balance Adjustment: Used to adjust vacation leave accrual hours balance. Enter positive or negative number as appropriate. 

How can you adjust an employee's vacation and sick hours?

You can adjust an employee's vacation and sick hours by using the following earnings codes in Time Collection. Both codes are used for hourly and salaried employees.

  • SCA - Sick Hours Balance Adjustment: Used to adjust sick leave accrual hours balance. Enter positive or negative number as appropriate.
  • VAA - Vacation Hours Balance Adjustment: Used to adjust vacation leave accrual hours balance. Enter positive or negative number as appropriate. 

How do vacation and sick leave accruals work, and how do I make adjustments?

Is this employee eligible for vacation and sick leave?

Use the benefits eligibility matrix to see which employee types have vacation and sick leave.

I want to change my federal W-4 withholding; what are my options?

You can change your W-4 withholdings via the employee portal, myCU, through the Personal Information tab. Once updated, this information will automatically change in the system. Please check when payroll will run to see when your change will take effect.

You also can change your W-4 via the W-4 Form and submit it to Employee Services. Note: Employee Services can only accept original forms; email and fax copies are not acceptable. 

Where is my campus portal? How do I use the portal?

You can access the employee portal at my.CU.edu, select your campus from the dropdown list, then enter your user ID and password.

What are the phone numbers to the campus human resources offices, and where are they located?

Contact any of the University of Colorado's human resources offices:

Can you verify a person's employment?

The first place to call when verifying someone's employment:

  • Employer's Unity: 720-484-4896

Employment verification by campus

  • CU-Boulder: 303-492-3835
  • CU Colorado Springs: 719-255-3372
  • CU Denver and CU Anschutz: 303-315-2700
  • CU System Administration: 303-860-5664

Where would I find an electronic copy of the Additional Pay Form?

You can download the Additional Pay Form here, or visit the Business Partners "Forms" page to find this and several other forms. 

How do I contact CU's student employment offices?

Use these campus-specific resources:

Where can I find the payroll calendar?

Find all payroll deadlines through the Employee Services payroll calendar.

Although multiple months are published at once, some dates may change. Always regularly check for updated information. You will also find important dates and events listed on the Employee Services homepage

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