New User Training

Salesforce

Salesforce training video Recorded June 2, 2016 | This training is available in the video in the first 50 minutes

 Login to Salesforce - First Time Authorization

Salesforce 101

Marketing Cloud

 Marketing Cloud Training Video - Simple Guided Send Recorded June 2, 2016 | This training is available in the video from 1:15 - 2:20

 Marketing Cloud Training Video - Alternate Email Send Recorded June 2, 2016 | This training is available in the video from 2:43 - 3:19

Create content and send emails using the Guided Send wizard in Marketing Cloud

Building and sending to a Data Extension in Marketing Cloud | NOTE: You must first create your email

Refreshing and sending to a Data Extension in Marketing Cloud | NOTE: You must first create your email and your Data Extension has already been built

Pre-flight Checklist | Before you send an email, make sure you go through this quick checklist. 

Cvent

Online Training Courses | Learn how to build your first event with this training video series

 Cvent User Guide

 Cvent 101 & Accounting Training Video Recorded May 26, 2016 | Accounting How-to starts 50 minutes into video

 Cvent Payment Path and Accounting 101

Cvent Help & Support

  • Login to Cvent ACCOUNT:
    • UCCO003
  • ​Visit 'Help & Support' in the top right corner
  • Enter keywords into the search bar and hit enter
  • Filter your search by product: check 'Event Management'.

Submit a Help Ticket

Submit a help ticket

Submit a ticket to eComm. Your campus eComm specialist will contact you soon.

What's your deadline? Heads up that if you are asking for a new report, we ask for two weeks. And if you need a Cvent form approved, we need 3 days.
It's OK if you don't know, just let us know.
Once you are logged into Marketing Cloud, you can find the name of your Business Unit in the top, right corner and just left of your name.
Provide the name, URL and/or ID of the report or campaign you need modified. It's OK if you don't know, just give us much info as possible so we can find it as quickly as possible.
Tell us exactly who you want to send your email to. The more details the better and codes are awesome (eg; degree codes, etc.). HELPFUL: UCCS degreed alumni who graduated between 1990 and 1992 with a degree in nursing. NOT HELPFUL: Nursing people.
You can provide the name of your Cvent form that you need reviewed, approved and integrated with Salesforce here. But, we also ask that you set your form to be approved within Cvent. When you do this, your campus eComm specialist will be alerted.
Help us help you. Provide the name of the email, what exactly is wrong, URLs, IDs... any detail helps us address your issue faster and more efficiently. For example, if you need help about an email that was already sent, then it’s helpful to know how it was sent (Salesforce Send vs. Guided Send), the day it was sent, the name and/or Job ID of the email and business unit.
Help us help you. Provide the name of the form, what exactly is wrong... any detail helps us address your issue faster and more efficiently.
Files must be less than 2 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.
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